Terms and Conditions
Effective date: July 1, 2026
These Terms and Conditions ("Terms") govern your use of the website operated by Strong Roots Preschool ("Strong Roots," "we," "us," or "our"), located at 9054 Darby Ave, Northridge, CA 91325, and your enrollment in or use of any childcare, preschool, or related programs and services we offer (collectively, the "Services"). By visiting our website, submitting an enrollment inquiry, or enrolling a child in our program, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.
These Terms apply in addition to, and do not replace, any signed enrollment agreement, parent handbook, tuition contract, or program-specific consent form you sign with us. Where a signed agreement conflicts with these Terms, the signed agreement controls for the matters it covers.
1. Who We Are and What We Do
Strong Roots Preschool is a licensed childcare and early education program based in Northridge, California. We are licensed and regulated by the California Department of Social Services, Community Care Licensing Division, under California Code of Regulations, Title 22. Our license is available for inspection on-site upon request, and license status can be independently verified through the California Department of Social Services.
2. Eligibility and Enrollment
Our website and enrollment materials are directed at parents, legal guardians, and other adults ("Parents") acting on behalf of a child. The website itself is not intended for use by children, and we do not knowingly collect information directly from children through the website. All enrollment and program participation is initiated and managed by a Parent or legal guardian.
Enrollment is not final until: (a) a completed enrollment application and required documentation (including immunization records as required by California law, emergency contact information, and authorized pickup persons) is on file; (b) a signed enrollment agreement and tuition contract is executed; and (c) any required deposit or first payment is received. We reserve the right to accept or decline enrollment, and to set and adjust class capacity, in our sole discretion consistent with our licensing requirements. Where any provision of these Terms addresses a topic also covered in your signed enrollment agreement (including tuition, fees, withdrawal notice, and photo/media consent), the terms of the signed enrollment agreement and its associated consent forms control, and these Terms are interpreted to be consistent with that agreement.
2.1 Authorized Pickup and Drop-Off
Parents must maintain a current, accurate list of individuals authorized to drop off and pick up their child. We will not release a child to any person not on the authorized pickup list without prior verified consent from the enrolling Parent. Parents are responsible for promptly updating this list in writing.
3. Tuition, Fees, and Payment
Tuition, registration fees, deposits, and any supply or activity fees are set out in your enrollment agreement and current fee schedule. Unless your enrollment agreement states otherwise:
Tuition is due in advance and is not prorated for partial attendance, absences, illness, or school closures for holidays or scheduled breaks;
Late payments may be subject to a late fee as disclosed in your enrollment agreement;
Deposits and registration fees are non-refundable except as required by law or expressly stated in your enrollment agreement;
Withdrawal from the program requires the advance written notice specified in your enrollment agreement; tuition remains due through the end of the notice period.
4. Health, Safety, and Program Policies
Enrollment is conditioned on compliance with our health and safety policies, including immunization requirements under California law (Health and Safety Code Section 120325 et seq.), illness exclusion policies, allergy and medication procedures, and emergency medical authorization. Parents must promptly notify us of any change to a child's medical, allergy, dietary, or emergency contact information.
By enrolling a child, Parents authorize Strong Roots staff to administer basic first aid and, in the case of a medical emergency, to seek emergency medical treatment and contact emergency medical services, consistent with the emergency authorization provided at enrollment. Nothing in this section requires us to administer medication, medical treatment, or therapeutic services outside what our licensed staff are trained and authorized to provide.
5. Injury Reporting
Consistent with Title 22 requirements for licensed childcare facilities, we will notify a Parent of any injury to their child occurring in our care within the timeframe required by law, and will document the injury in the child's file. Serious injuries and incidents are also reported to the Community Care Licensing Division as required under Title 22, Section 101216 and related provisions. This injury-reporting duty is separate from, and in addition to, the mandated reporting obligation described in Section 6 below.
6. Mandated Reporting
Strong Roots staff are mandated reporters under California Penal Code Section 11165.7 and the Child Abuse and Neglect Reporting Act (CANRA). We are legally required to report known or reasonably suspected child abuse or neglect to the appropriate authorities. This obligation cannot be waived, limited, or contracted around by any agreement between Parents and Strong Roots.
7. Photographs, Video, and Media
From time to time we may photograph or video children for classroom documentation, curriculum activities, and internal records. We use photos or video for marketing materials, our website, or social media only with separate, specific written parental consent. Consent for classroom/curriculum use and consent for marketing/public use are requested and tracked separately at enrollment. Parents may withdraw marketing/public-use consent at any time by written notice to us; withdrawal will not affect content already published before we receive the notice, though we will make reasonable efforts to remove it upon request.
8. Website Use and Intellectual Property
Unless otherwise noted, all text, graphics, logos, and other content on our website are owned by or licensed to Strong Roots Preschool and are protected by applicable intellectual property laws. You may view and print pages from our website for your personal, non-commercial use in connection with evaluating or managing your child's enrollment. You may not reproduce, distribute, or create derivative works from our website content for any commercial purpose without our prior written consent.
You agree not to use our website to: submit false or fraudulent enrollment information; attempt to gain unauthorized access to our systems; upload harmful code; or interfere with the normal operation of the website.
9. Third-Party Links and Services
Our website may link to or make use of third-party services (for example, tuition payment processors or scheduling tools). We do not control and are not responsible for the content, policies, or practices of third-party websites or services. Your use of any third-party service is governed by that provider's own terms and privacy policy.
10. Disclaimers
Our website and the general program information it contains are provided for informational purposes and do not constitute a guarantee of enrollment, a specific curriculum outcome, or medical, psychological, or developmental advice regarding any child. See our Legal Disclaimer for additional detail.
11. Limitation of Liability
This section limits our liability for claims arising from the website and from general administrative aspects of the Services, such as billing, scheduling, and communications. It does not limit, cap, or waive any claim for personal injury to a child arising from our negligence; California law disfavors and, in many circumstances, will not enforce a liability cap against such claims, and we do not intend Section 11 to have that effect. For claims other than personal injury arising from our negligence, and to the fullest extent permitted by California law, Strong Roots Preschool's total liability arising out of or relating to these Terms, the website, or the Services, whether in contract, tort, or otherwise, will not exceed the amount of tuition actually paid by the enrolling Parent for the program term in which the claim arose. This limitation does not apply to liability that cannot be limited or excluded under California law, including liability for gross negligence, willful misconduct, or licensing violations.
Nothing in these Terms limits or waives any right a Parent has under California law relating to childcare licensing standards, mandatory health and safety requirements, personal injury to a minor, or claims that cannot lawfully be limited by private agreement.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, programs, or legal requirements. We will update the "Effective date" above when changes are made. Material changes affecting enrolled families will also be communicated directly, such as by email or in our parent handbook updates. Continued use of our website or Services after an update constitutes acceptance of the revised Terms.
13. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of these Terms or the Services will be subject to the exclusive jurisdiction of the state or federal courts located in Los Angeles County, California, except where your enrollment agreement specifies an alternate dispute resolution process (such as mediation), in which case that process applies first.
14. Contact Us
Strong Roots Preschool
9054 Darby Ave, Northridge, CA 91325
Phone: (323) 990-8181
Email: info@strongrootspreschool.com